Terms and conditions
This website is operated 2nd Concept Oy, finnish reprentative of ANNA RUOHONEN Paris.
tel:+358-50-5550966 (Mon-Fri 9:00-16:00 cet)
Anna Ruohonen Concept Store
Prices are informed in euros (EUR) and are including VAT (24%) Please note that customs duty is not included shipping prices. All customs expences are sole responsibilty of the customer.
We accept most common credit cards and e-payment (for finnish customers) for payments.
Payment service provider
Paytrail Oyj (2122839-7) acts as an implementer of the payment handling service and as a Payment Service Provider. Paytrail Oyj will be shown as the recipient in the invoice and Paytrail Oyj will forward the payment to the merchant.
Paytrail Oyj is an authorized Payment Institution.
Paytrail Oyj, business ID 2122839-7
Phone: +358 207 181830
Paytrail Oyj (FI2122839) provides netbank related payment transfer services in co-operation with Finnish banks and credit institutions. For consumer the service works exactly the same way as traditional web payments.
Delivery and Return policy
We deliver to all countries. Delivery time is approximately 3-5 work days.
You receive order confirmation and tracking information by email. You can use this information to check the shipping status of your purchase.
Shipping costs vary depending on the delivery contry. Current shipping costs are following: Finland: 0€ (for orders before the end of October 2018, normal price 8 €), EU: 15€, Europe outside EU: 25€, rest of the world 35€. Shipping is calculated and displayed in checkout after the delivery address has been given.
Currently we offer Posti Economy service Delivery. For most of the Europe delivery will happen within 3-5 work days.
We offer you a 14-day money back guarantee. You will receive a full refund when we have received the returned unused product. The costs of the returns are at the expence of the customer.
If you want to return the product, please notify us for return by email to store(a)annaruohonen.com or calling us +358 50 5550966 (Mon-Fri 9:00-16:00 cet).
If you are dissatisfied your purchase, you may return it. If your find any fault in products you have purchased, please contact our customer service by email store(a)annaruohonen.com or call us to +358 50 5550966 (Mon-Fri 9:00-16:00 cet) for instructions.