Terms and conditions

Overview

This website is operated 2nd Concept Oy, finnish reprentative of ANNA RUOHONEN Paris.

Customer service: 

store@annaruohonen.com
tel:+358-50-5550966 (Mon-Fri 9:00-16:00 cet)

2 nd  Concept Oy
Anna Ruohonen Concept Store

Annankatu 13 
00120 Helsinki
Finland

Prices 

Prices are informed in euros (EUR) and are including VAT (24%) Please note that customs duty is not included shipping prices. All customs expences are sole responsibilty of the customer.

Payment methods 

We accept most common credit cards and e-payment (for finnish customers) for payments.

Payment service provider

Paytrail Oyj (2122839-7) acts as an implementer of the payment handling service and as a Payment Service Provider. Paytrail Oyj will be shown as the recipient in the invoice and Paytrail Oyj will forward the payment to the merchant.
Paytrail Oyj is an authorized Payment Institution.

Paytrail Oyj, business ID 2122839-7
Innova 2
Lutakonaukio 7
40100 Jyväskylä
Phone: +358 207 181830

Netbanks

Paytrail Oyj (FI2122839) provides netbank related payment transfer services in co-operation with Finnish banks and credit institutions. For consumer the service works exactly the same way as traditional web payments.

Delivery and Return policy

Delivery

We deliver to all EU countries. Delivery time is approximately 3-5 work days. 

You receive order confirmation and tracking information by email. You can use this information to check the shipping status of your purchase.

Shipping cost 

We we offer free shipping for orders over 300 €. For orders below 200 € shipping is calculated in checkout.

Shipping

Currently we offer Posti Economy service Delivery. For most of the Europe delivery will happen within 3-5 work days. 

Return

We offer you a 14-day money back guarantee. You will receive a full refund when we have received the returned unused product. The costs of the returns are at the expence of the customer.

If you want to return the product, please notify us for return by email to store(a)annaruohonen.com or calling us +358 50 5550966 (Mon-Fri 9:00-16:00 cet).

Reclamation 

If you are dissatisfied your purchase, you may return it. If your find any fault in products you have purchased, please contact our customer service by email store(a)annaruohonen.com or call us calling us to +358 50 5550966 (Mon-Fri 9:00-16:00 cet) for further information to act.